HomeLight Agent Help Center

About HomeLight for Real Estate Agents

• How do I raise my ranking?
• How did you get my information?
• What is HomeLight for Real Estate Agents?
• The HomeLight Difference
• Who are HomeLight's referred clients?
• What does HomeLight cost?

Getting Started with HomeLight

• ★ How HomeLight works
• How do I sign up and create my HomeLight profile?
• I was contacted by a HomeLight Account Executive about a new client referral. What now?
• I am referred clients outside of my area of business.
• What happens if I do not respond to a referral?

Customizing Your HomeLight Profile

• Why am I receiving an error message when I attempt to upload my transactions?
• How do I remove my profile?
• How do I reset my password?
• How do I complete my profile?
• How do I upload a single transaction to my profile?
• How do I upload my complete transaction history?

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HomeLight Agent Portal: Receiving, Reassigning and Managing Referrals

• ★ How do I update HomeLight & access my client database?
• HomeLight Agent Portal - Response Time
• Does HomeLight have a mobile app?
• How do I decline a HomeLight referral?
• I did not receive the client contact information after we spoke on the phone.
• How do I assign a referral to a team member or partner agent?

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Listings and Transaction Closings with HomeLight

• How do I pay HomeLight once a referral closes?
• Where do I find the HomeLight W-9?
• I have a signed listing agreement with a HomeLight referred client. What now?
• My HomeLight referred client has received or submitted an offer on a listing. What now?
• My HomeLight referred client is pending, in escrow or closing. What now?

Account Settings & Agent Preferences

• Agent Preferences
• Specialties
• Vacation Settings
• Contact & Professional Details
• Location Preferences
• Referral Settings

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