What happens if I do not respond to a referral?

Agent responsiveness is a performance metric that HomeLight uses when making Agent to Client matches. Our clients expect HomeLight to refer them to agents who are quick and responsive. 

If a lead is not responded to within 3 days, you will lose the lead and your ability to receive referrals in the future may be negatively impacted. 

That said, we do understand that situations may arise that may prevent you from responding to HomeLight leads in a timely manner. In the event you are unable to receive referrals for a short period of time (i.e. vacation, busy schedule, etc.), we ask you let us know by updating your “Vacation Settings.”

Please visit this page for details on how to update the “Vacation Settings”.

To help you manage your referrals, we have provided a tracker at the top of the agent’s “Leads” portal. This tracker displays the percentage of referrals you have responded to in under 15 minutes.


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There are many metrics and data points we take into consideration. To help increase your chances of receiving referrals from HomeLight, see how to increase your ranking here.

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