Our clients expect a top-quality level of service from the agents that HomeLight refers. Regular and accurate updates let the HomeLight team know that you are engaging every client that you are referred.
Maintaining up-to-date records of your client interactions will also contribute to your overall HomeLight ranking and may result in increased referral volume. For instructions on how to update your lead statuses, click here, or reach out to your Agent Success Manager.
Please note, if you are unsure how to update the referral status, see the video below.