iBuyer responsiveness is a performance metric that HomeLight uses when making iBuyer-to-client matches. Our clients expect HomeLight to refer them to iBuyers who are quick and responsive.
If a lead is not responded to within 3 days, you will lose the lead and your ability to receive referrals in the future may be negatively impacted. Ideal response time is under 30 minutes.
That said, we understand that situations may arise that may prevent you from responding to HomeLight leads in a timely manner. In the event you are unable to receive referrals for a short period of time (e.g., vacation, busy schedule, etc.), we ask you let us know by updating your “Availability Settings” and/or "pausing" your BuyBoxes.