Honest feedback from past customers is extremely helpful for potential clients who may be considering you as their agent. Personally requesting reviews from your client network is a great way to build your profile.
How It’s Done
Step 1 – Sign in to your HomeLight account
Step 2 – Scroll down to find the Reviews and select the “Add” button.
Step 3 – Copy Link and Email Your Clients
Send your past clients an email asking for their help completing your HomeLight profile and include your custom link. This will take them directly to a page where they can leave you a review.
What Do My Clients See?
When your client accesses the link they will be able to rate and provide feedback in 4 easy steps.
Client Step 1 –Overall Experience Rating
Clients will be asked how they know you as an agent and to give you a 1-5 star rating regarding their overall experience.
Client Step 2 – Rating in Areas of Expertise
Clients will be asked to rate you based on 6 different aspects of the business.
Client Step 3 – Short Review
Clients can provide a short summary of their experience working with you.
Client Step 4 – Save and Finish
After answering all questions and providing feedback your clients will be able to enter their name and email to confirm their feedback. Selecting the Finish option will add their review to your profile.
For those clients who have not yet provided you a review, you can ask them to do so and have them post directly to your HomeLight Account.
If you have past clients who have written or posted reviews to other social media or other agent review sites you can copy that information and add it to your HomeLight Profile. For more information on how to get this done check out this helpful resource:
Q: What is the difference between a Recommendation and a Review?
- A: Reviews require you to provide your clients with a link asking them to provide their feedback directly to your HomeLight profile
Recommendations are previously written and submitted by your clients outside of your HomeLight profile. Usually, they can are sent to you directly, posted to social media, or added to another agent review or business site.
Q: Why should I ask my clients to submit reviews to my HomeLight Account?
- A: Any past client recommendations help build trust with new potential clients. Adding past reviews to your profile increases the chances of other potential clients seeing this information and contributes to the health of your business.
Q: I received a negative review, how can I remove or hide it?
- A: Under each review, the option to hide the review can be taken. If a review is hidden and you need to restore it please follow this link to submit a support request.